If you would like to return a product it’s the easiest to reply on your order confirmation email you received from us when you places the order. We will then email you the instructions for returning the product.
Alternatively, you may use the form below.
EU law mandates a 14-day cooling off period, however we as BBQKees have a much beter BBQKees satisfaction guarantee that not only extends the 14-day period to 40 days, but it is also valid in a number of countries outside of the EU like the UK and Switzerland.
You may use the form below to get the return instructions emailed to you directly. It is important you fill in the correct order number. You can find this 5-digit order number in the email about your order and also in your invoice.
Any return shipment is at the customers expense and risk. So make sure you package properly and use tracked shipping. For returns from outside the EU it is very important to fill in the customs forms correctly. We will refuse ALL packages that have a fee, tax or other amount added to them.
Why this page?
Under EU Directive 2023/2673, active since June 19, 2026, online merchants selling to consumers in the European Union must provide a clear, easily accessible electronic “withdrawal button” (or revocation/cancellation button) on their websites and apps to let customers cancel online purchases or contracts without logging in.