Customer satisfaction guarantee

There is no other product on the market that provides so much insight in EMS boilers and heat pumps, and ease of integration in home automation systems as the BBQKees EMS Gateways. All inside your local network without the cloud. No paid external services needed.

Sometimes it can be difficult though to predict if a certain boiler or heat pump will give you those parameters/entities you would like to see with the EMS products from this website.

Or maybe you are unsure if you can integrate it into your home automation.

In all these cases you can buy an EMS product from this website, and try it out for a few weeks (Let’s say about 40 days after delivery).

If something does not work or you are missing parameters, contact us and we will try to make it work.

If it still does not meet up to your expectations you can just return the product for a full refund. (Return shipping is for your own expense).

The only conditions are that the product is still in working order, un-modified and including the paid accessories.
If the product is broken, no refund can be given unfortunately.
If paid accessories are missing like the EMS cable or power supply these amounts will be subtracted from the refund.

If you want to return a product, please reply to your order confirmation email and we’ll send you the return address.

You then send it back, we test it on delivery and then we will process the refund within a few days.
Refunds are made to the original payment method as the purchase. So if you paid via credit card, the return amount will be issued back to your credit card.

A full refund means the complete order amount including the shipping cost of the original order. You only pay for the return shipping yourself.

Furthermore you’ll get a specified credit note via email.