Shipping

Shipping methods

All products are shipped with as parcels with tracking.

Our main shipping partner is DPD, but depending on the destination and shipping day packages may be shipped with either PostNL, DHL or DPD. You can see which one is used for your country below.

Although DPD may be regarded as ‘less’ than other parcel services, our statistics have shown that for the whole of 2025 DPD gets well above 90% delivery on the indicated lead time and 97% on +1 day.
For Germany 99,3% of the packages are delivered on time. Only DPD Belgium lacks in achieving their target for some reason, on average they are delivered 2 days later than the indicated lead time.

DPD picks up the packages around 12:00 on Monday, Wednesday and Friday. (In the summer months on Tuesdays and Fridays).
DHL and PostNL varies per week. We need to drop these packages off at the post office which can be 1 or 2 working days.

As soon as we print the shipping label, you will get an email from the SendCloud platform or from PostNL. This email contains a tracking link. This link will only contain information when the package has been scanned after pickup.

So the tracking link will not work 5 minutes after you get the email. If the link does already work, you will not see any tracking updates UNTIL the package has been picked up and scanned.
DPD usually picks up the packages between 12:00-17:00 and scans them at their depot around 21:00 in the evening.

For PostNL the time until the first tracking update may take 1 or two days.

Shipping destinations

We ship to the entire EU and to all non-EU countries in Europe. Non-EU countries include, UK, Switzerland, Ukraine etc. We have also shipped ‘overseas’ to f.i. Australia, Dubai.
If you are unsure whether I ship to your country (or you see a standard rate of 24,95, which is too high) just send me an email.
Currently we do not offer shipment to the US, India, Belarus and Russia.

VAT

For destinations within the EU the VAT rate of the shipping address is used. So if you order from Germany, you pay 19% VAT. The VAT is included in the order total. This means the rates below differ a few cents per country.

For all destinations outside of the EU, the Dutch VAT rate of 21% is used. VAT is included in the order total so you pay this at checkout. This is not refunded for private customers.
For B2B sales outside of the Netherlands, but inside the EU, no VAT is charged as long as you enter a valid VAT number (intra-community supply). This will be verified at checkout!

Delivery days DPD

Packages shipped via DPD are shipped differently depending on the type of customer:

B2C: Consumer/private orders are send via DPD Home.
Delivery attempts are made during week days AND Saturday.
For most destinations one delivery attempt is included. The shipment will then be delivered to a service point and the customer has 7 days to collect the shipment.

B2B: Business orders are automatically send via DPD Business. Delivery attempts are made only on week days Monday -Friday during business hours. Included are three delivery attempts.

For both DPD Home and DPD Business; almost all packages fit through the mail slot so they will be delivered even if no one is present.

DPD (Service Point) delivery

We can deliver to a DPD packet/ service points in selected countries. Keep in mind however that all packages fit through a standard mail slot so a service point delivery may be not necessary.
If you do want to make use of it, please use the Service Point delivery option during checkout (if available).
You have 7 days to collect the parcel after it has been delivered to the Service Point.

Use the same delivery address as the billing address. And then select the correct Service Point via the button ‘Select Service Point’.

Do not manually enter the Service Point address as the delivery address but use the Select Service Point button to select it. Otherwise we will get an error when we want to create the label here.

Shipping costs and time per destination

If your destination is not listed here, you can check the rate by adding a product to the shopping cart and then use the shipping cost calculator after you selected the destination country (you don’t need to type in a full address to get the rate).

Orders are usually shipped within 2 business days after purchase (Occasionally 3 or 4 with PostNL). The transit time in delivery days per destination country is mentioned below. The transit time is an indication provided by DPD/PostNL.

Packages sent with PostNL are sent as registered letterbox mail. It includes tracking, but it is not that accurate at times.

Packaging

For ecological reasons, all BBQKees products are designed such that they fit through a standard mail slot. Gateways are designed in a pretty flat enclosure, and for instance the optional power supplies have a flat form factor as well (Except for UK power plugs which can never fit a letterbox package unfortunately).

Each product is packaged in a product packaging that also doubles as shipping packaging. It is a small, brown, cardboard letterbox package that fits through the mail slot. So you don’t need to be at home and we can reduce packaging waste.
If you buy more products in one order, you will usually receive a taped stack of letterbox packages.

We also use brown paper tape instead of plastic packaging tape to reduce plastic waste a little bit this way.